QUALITY APPLICATIONS AND SMART PLANNING

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Management & Leadership Courses
Free
  • 0 student
  • 0 lessons
  • 0 quizzes
  • 10 week duration
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Course Objective

  • Explain the importance of planning and employing the ‘SMART’ criteria to objectives setting
  • Use environmental scanning, budgeting, and breakeven analysis as tools for planning and forecasting
  • Recognize the importance of control, and of properly utilizing key performance measures to keep work on track

Target Audience

  • head department
  • manager
  • or supervisor who need to develop their ability to plan, organize, control and achieve their goals and objectives on time and within the expected quality standards.
  • Divisional managers

Course Outline

Day 1

  • Foundation of planning
  • The functions of management
  • Definition of planning
  • Elements of planning
  • Types of plans
  • Planning in the hierarchy of an organization

Day 2

  • What is organizing?
  • What is leading?
  • What is controlling?
  • Efficiency versus effectiveness
  • Setting S.M.A.R.T goals
  • Tips on setting goals

Day 3

  • Benefits of planning
  • Why many managers and supervisors fail to plan
  • Elements of good plans
  • Planning tools and techniques
  • Environmental scanning
  • SWOT and PEST analysis
  • Definition of benchmarking
  • The benchmarking process
  • Steps in benchmarking

Day 4

  • Allocating resources and budgets
  • Breakeven analysis
  • Limitations of breakeven analysis
  • Control and performance measurement
  • Definition of control
  • The planning and controlling link
  • Importance of control

Day 5

  • The control process
  • Measuring: what and how
  • Sources of information for measuring performance
  • Managerial decisions in the control process
  • Organizational performance measures
  • Feed forward, concurrent and feedback controls
  • Information controls and balanced scorecards
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