SKILLS OF SENIOR EXECUTIVE RESPONSIBLE & LEADERS OFFICES MANAGEMENT

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Secretarial & Offices Administration
Free
  • 0 student
  • 0 lessons
  • 0 quizzes
  • 10 week duration
0 student

►Course Objective

  • Creating opportunities for your personal development and accepting the challenges when they arise
  • Managing yourself, your subordinates, your colleagues and your boss more effectively
  • Developing the competence & managerial aspects of your role
  • Improving your confidence, assertiveness and communication skills
  • Managing the stress and pressure in an increasingly challenging environment
  • Understanding your own and others personality & its effect on behaviour
  • Make better and more effective decisions

►Target Audience

  • Anyone involved in the operational supervision of an office environment
  • Secretaries and administrative support personnel needing to develop superior performance in their working environment
  • Senior Personal Assistants
  • Senior Secretaries

►Course Outline

DAY 1

  • Defining and Developing the Role
  • The Executive PA – your vital partnership with management
  • Defining the responsibilities and authority of your role – Biases & prejudice
  • Identifying ways of broadening your role and creating opportunities to increase your responsibilities
  • Developing the managerial aspects of your role – essential management skills
  • Planning for development – identifying and overcoming barriers to your success
  • Understanding your own and others personality & subsequent behaviour
  • Team Exercise

DAY 2

  • Effective Communication
  • Interacting with others and networking for success – getting yourself seen and heard
  • Developing and advancing your relationship with your manager/director
  • Improving your communication skills – negotiating, influencing, persuading and delegating
  • Individual, Team & Group exercise on Consensus

DAY 3

  • Developing Confidence
  • Trusting your initiative and judgment
  • Saying “no” constructively
  • Problem Solving & Decision making tools
  • Team roles and interaction with others
  • Video Presentation Skills
  • Individual & Team Exercise Tantrix & Colour Blind

DAY 4

  • Developing and Improving Key Skills
  • Improving your confidence and assertiveness
  • Practicing effective time management skills
  • Concentrating, thinking, listening and making decisions under pressure
  • Conflict Management
  • Improving your memory
  • Video Conflict Management
  • Team Exercise & Leadership Practice Building – Tower Exercise

DAY 5

  • Getting Results
  • Benefiting from key motivation techniques – motivating yourself, your subordinates and your boss
  • Achieving results through others
  • Managing stress and pressure that comes with change and challenge
  • Measuring your performance based on objectives, standards, responsibilities set and achieved
  • Preparing for your development
  • Action planning
  • Group Exercise
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